Refund policy

At Being Brown, Your Confidence Matters

We want you to feel empowered and confident with every purchase. If something doesn’t meet your expectations, our return and refund process ensures a fair, supportive experience.

Eligibility for Returns/Exchanges

• Timeframe: Requests must be made within 30 days of purchase.
• Condition: Products must be unused, in original packaging, and include proof of purchase.
• Exceptions: Final sale items, promotional products, or opened beauty products are not eligible.

Refund Process

1. Email us at hello@beingbrownllc.com with your order number and reason for return.
2. After approval, send the item to the address in our confirmation email.
3. Refunds will be processed within 7-10 business days upon receipt, credited to your original payment method.

Exchange Process

• We’re happy to exchange unused products for a different shade or item of equal value.
• Reach out to us at hello@beingbrownllc.com to begin.

Shipping Costs

• Return shipping is the customer’s responsibility unless the product is defective or incorrect.
• Original shipping fees are non-refundable.

Your Voice Matters

We’re here to listen. If you have concerns, reach out anytime at hello@beingbrownllc.com.